Legal
Terms of Service
Last updated: August 17, 2026 · Effective date: August 17, 2026
1. The Terms
These Terms of Service ("Terms") govern your access to and use of Dafne—the dafne.care website, the Dafne mobile and web application, and related services (collectively, the "Platform"). When the terms "we," "us," "our," "Dafne," or similar are used in these Terms, they refer to the company that owns and operates the Platform (the "Company"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
2. Therapists and therapy services
The Platform may be used to connect you with a licensed therapist ("your therapist") who provides therapy services to you through the Platform. Therapists are independent licensed providers and are not employees, agents, or representatives of the Company. The Company operates the Platform and provides technical and administrative support; the Company does not itself provide therapy or any clinical services and is not a healthcare entity. Your therapist is responsible for the therapy services provided to you. If your therapist does not fit your needs, you may switch to a different therapist through the Platform.
3. Not for emergencies
THE PLATFORM IS NOT AN EMERGENCY OR CRISIS SERVICE. If you are experiencing a medical or mental health emergency, are thinking about suicide, or believe you may harm yourself or someone else, call or text 988 (Suicide & Crisis Lifeline), call 911, text HOME to 741741 (Crisis Text Line), or go to your nearest emergency room. Do not use the Platform to seek emergency help. Messaging through the Platform is not monitored continuously.
4. Eligibility
You must be at least 18 years old and located in a U.S. state where services are offered to use the Platform. By using the Platform you represent that you meet these requirements and that all information you provide, including your state of residence and your physical location at the time of each session, is accurate. Therapists are licensed by state; providing false location information may result in termination of services.
5. Your account
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at help@dafne.care of any unauthorized use. You agree to keep your contact information, address, and emergency contact current.
6. Consents and clinical policies
Use of therapy services requires that you review and agree to additional documents, including the Consent to Treatment and Practice Policies and the telehealth informed consent applicable to your location, and that you receive the Notice of Privacy Practices. Those documents govern the clinical relationship; if they conflict with these Terms as to clinical matters, they control.
7. Fees, payments, and cancellation
Session fees are displayed before purchase and are charged on a prepaid basis to the payment method on file. All purchases are final. If the Practice determines that the Services are not clinically appropriate for you, amounts paid for unused sessions will be fully refunded. Purchased sessions are valid for 90 days from the date of purchase and expire thereafter. Late-cancellation and missed-session charges are described in the Consent to Treatment and Practice Policies. We may use third-party payment processors (e.g., Stripe); your use of those services is subject to their terms.
8. Acceptable use
You agree not to: use the Platform for any unlawful purpose; harass, abuse, or threaten any therapist or staff member; record sessions without consent; attempt to access another person’s account or data; interfere with the security or operation of the Platform; use the Platform on behalf of another person without authorization; or scrape, reverse engineer, or copy the Platform. We may suspend or terminate accounts that violate these Terms; therapists may terminate clinical services consistent with their ethical obligations, including appropriate referrals.
9. Intellectual property
The Platform, including its software, design, text, graphics, and trademarks (including "Dafne" and "dafne.care"), is owned by the Company or its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable license to use the Platform for your own care. No other rights are granted.
10. Privacy
Our collection and use of personal information is described in the Privacy Policy (dafne.care/privacy). Health information held by your provider is governed by the Notice of Privacy Practices (dafne.care/notice-of-privacy-practices). Text messaging is governed by the SMS Terms (dafne.care/sms-terms).
11. Disclaimers
EXCEPT AS EXPRESSLY PROVIDED, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. NOTHING IN THIS SECTION LIMITS THERAPISTS’ PROFESSIONAL OBLIGATIONS WITH RESPECT TO CLINICAL SERVICES.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF DATA OR PROFITS, ARISING FROM YOUR USE OF THE PLATFORM. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE PLATFORM WILL NOT EXCEED THE AMOUNTS YOU PAID THROUGH THE PLATFORM IN THE 12 MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.
13. Indemnification
You agree to indemnify and hold harmless the Company from claims arising out of your violation of these Terms or misuse of the Platform, except to the extent caused by our own negligence or misconduct.
14. Provider entities
Therapy services available through the Platform are furnished by independent licensed clinicians engaged through associated professional entities, including Ordonez Counseling, A Licensed Clinical Social Worker Corporation, which are solely responsible for the clinical services they provide. The Company provides management and technology services to such entities.
15. Changes; termination; miscellaneous
We may modify the Platform or these Terms; material changes will be notified through the Platform or by email with renewed acceptance where appropriate. You may close your account at any time; sections that by their nature survive termination survive, and clinical records are retained by your provider as required by law. If any provision is held unenforceable, the rest remains in effect. We may assign these Terms.
16. Notices; contact
Notices to you may be sent by email to the address on your account or posted in the Platform. Notices and communications to us must be sent by email to help@dafne.care, with a copy by mail to: Dafne, c/o InMind Evaluations LLC, 16192 Coastal Hwy, Lewes, DE 19958. Notice to us is effective upon our confirmed receipt.